Terms & Condition

These Terms & Conditions ("Terms") apply to your use of www.pencilgrowtech.com (the "website") and to enquiries you send us. They are an agreement between you and PencilGrowTech ("we", "us", "our"). By using the website you accept these Terms. If you do not agree, please do not use the website. If you have a question about them, email pencilgrowtech@gmail.com.

1. About Us

PencilGrowTech is the brand name of our team, which provides digital marketing, web design and development and related technology services. We are based in India and work with businesses in India, the UAE, the UK, the USA and other countries. You can reach us at the email address listed at the end of these Terms.

2. Using Our Website

You may use the website to learn about our services, read our articles and contact us. When you use it, you agree not to:

• break any law or regulation, or use the website for a fraudulent or harmful purpose;
• try to gain unauthorised access to the website, its server, database or any connected system;
• upload or send viruses, malware or any code designed to damage or interfere with the website;
• send spam, automated or bulk form submissions, or false information through our forms;
• copy or "scrape" the website's content with automated tools, except normal search engine indexing;
• pretend to be another person or business, or misrepresent your connection with us.

We may block access, remove submissions or take other reasonable steps if we believe these Terms have been broken. You must be at least 18, or using the website on behalf of a business, to send us an enquiry.

3. Intellectual Property

The website and its content, including text, articles, graphics, layouts, icons, illustrations, code and the PencilGrowTech name and logo, belong to us or to the people who licensed them to us, and are protected by copyright and trademark law.

• You may view, print or share links to pages for your own personal or internal business use.
• You may quote short extracts from our articles if you credit PencilGrowTech and link to the original page.
• You must not copy, republish, sell or adapt our content, design or logo for any other purpose without our written permission.

Client names, logos and website screenshots in our portfolio belong to those clients and are shown to describe work we have done for them. Some images on the website are illustrative (stock or AI-generated) and are labelled where they could be mistaken for real people or projects.

If you believe content on our website infringes your rights, email us with the details and we will review it promptly.

4. Service Information

Our website describes services such as search engine optimisation (SEO), web design and development, social media marketing, content marketing, paid advertising, application development, branding and design, email marketing and web hosting. This information is a general guide:

• It does not form an offer or a contract. Services, scope and availability may change without notice.
• Any prices, timelines or packages shown are indicative. Your actual price, scope, deliverables and timeline are set in a written proposal, quotation or agreement for your project.
• Payment, cancellation and refund terms, and ownership of deliverables, are set out in each project's proposal or agreement, not on this website.
• Each project is governed by that proposal or agreement. If it conflicts with these Terms, the project agreement applies to that project.
• Examples, case studies and results we describe are from specific projects. They are not a promise that you will get the same results.

Sending an enquiry or booking a consultation does not oblige you to buy anything, and it does not oblige us to accept a project.

5. No Guaranteed Results

Search rankings, traffic, advertising performance, social media reach and sales depend on things we do not control, including search engine and platform algorithms, advertising policies, competition, your market and your own business decisions. We work to agreed goals and report honestly on progress, but we do not guarantee specific rankings (for example "#1 on Google"), traffic, leads, sales or return on investment unless a written agreement says so.

6. Articles and General Information

Our blog, guides and FAQs are general information to help you understand digital marketing and technology. They are not professional advice for your specific situation, and they may become out of date as platforms and laws change. Before acting on them, consider your own circumstances or ask us or another qualified adviser.

7. Third-Party Links and Services

The website links to and uses services run by other companies, such as client websites in our portfolio, social media platforms, WhatsApp, Google services and the tools we mention in articles. We do not control these websites or services and are not responsible for their content, availability, security or privacy practices. A link does not mean we endorse the site. Your use of them is governed by their own terms and privacy policies.

If we mention or recommend a third-party tool or platform, any purchase or account you open with it is between you and that provider.

8. Your Submissions

When you send us a form, email or message, you confirm that the information is accurate and that you are allowed to share it. Please do not send confidential information until we have agreed how it will be handled for your project. We use what you send as described in our Privacy Policy.

9. Disclaimers

We try to keep the website accurate, secure and available, but it is provided "as is" and "as available". To the extent the law allows, we make no promises that:

• the website will always be available, uninterrupted or free of errors;
• all information on it is complete, accurate or up to date;
• the website or anything downloaded from it is free of viruses or other harmful components. Please use your own security software.

We may change, suspend or remove any part of the website at any time.

10. Limitation of Liability

To the extent permitted by law:

• We are not liable for any indirect or consequential loss, or for loss of profits, revenue, business, data, goodwill or opportunity, arising from your use of the website or reliance on its content.
• Our liability for paid services is set out in the proposal or agreement for that project.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, such as liability for fraud, or for death or personal injury caused by negligence, or your statutory rights as a consumer where those apply.

11. Indemnity

If you misuse the website or break these Terms and this causes a claim against us, you agree to cover the reasonable losses and costs (including legal fees) we incur as a result.

12. Privacy and Cookies

Our Privacy Policy explains how we collect and use personal data, including through cookies and Google Analytics. It forms part of these Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of India, including the Information Technology Act, 2000, the Indian Contract Act, 1872 and the Digital Personal Data Protection Act, 2023.

If you have a concern, please contact us first so we can try to resolve it informally. If we cannot resolve it within 30 days, the dispute will be subject to the jurisdiction of the competent courts in India. If you use the website as a consumer outside India, you keep any protections the mandatory laws of your country give you and may also bring a claim in your local courts.

For client projects, the governing law and dispute process may be agreed separately in the project agreement, which will take priority over this section.

14. General

• Changes: we may update these Terms from time to time. The new version applies from the "Last updated" date shown on this page, so please check it when you use the website.
• Severability: if any part of these Terms is found invalid, the rest stays in force.
• No waiver: if we do not enforce a right straight away, we can still enforce it later.
• Entire agreement: these Terms, together with our Privacy Policy, are the whole agreement between you and us about the website. Project work is covered by its own proposal or agreement.
• Transfer: we may transfer our rights and obligations under these Terms to another business, for example if our business is reorganised or sold.

15. Contact Us

For questions about these Terms, email us at pencilgrowtech@gmail.com.

We aim to reply within one business day.